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VERDICT/SETTLEMENT: Personal Injury – $1,750,000

Glowth v. Outback– $1.75 Million Settlement (2014)

Renee Glowth was seated at an Outback Steakhouse in March of 2012, when a waitress lost balance of a tray, causing the tray and its contents to fall on her. As a business practice, discovery showed that Outback failed to recognize any proper carrying, controlling or handling of food trays in its company manuals. The contents weighed between 15-20 pounds. The general consensus was that the biomechanical cause was not only downward force of the contents, but that the client was somehow to blame. It was a very unusual and biomechanically challenging incident.
Ms. Glowth went to the hospital immediately after. Cervical bulges and herniations resulted from the incident. She underwent a discectomy, and subsequently, disc replacement surgeries. Her pain increased after surgery, as did difficulty swallowing. A fusion was likely to be necessary in the future.  She also had left shoulder pain, caused by rotator cuff and labrum tears and other issues. Her biceps tendon ruptured as a result of complications from surgery, necessitating another surgery. Pain continued. Medical bills totaled over $500k.
The case settled before trial after an exhaustive effort telling her story. It’s one of the largest documented settlements of its kind.

The Personal Injury division of Phillip’s, Hunt, Walker and Hanna is able to help. Phillips, Hunt, Walker & Hanna is located at 212 North Laura Street, Jacksonville, Florida 32202. You can submit a free case evaluation online at or over the phone at (904) 444-4444.